soltpk Privacy Policy – How We Handle Your Personal Data

1. Introduction and Scope

1.1 This Privacy Policy ("Policy") is issued by soltpk ("the Platform", "soltpk", "we", "us", "our") and applies to all personal data collected from individuals ("you", "the Player", "the User") who access, register on, or otherwise interact with the soltpk platform at soltpk.app and any associated subdomains, mobile interfaces, or communication channels operated by soltpk.

1.2 soltpk is committed to protecting the privacy and personal data of its players in accordance with applicable data protection and privacy legislation. This Policy sets out in clear terms the categories of personal data that soltpk collects, the purposes for which that data is processed, the legal bases relied upon, the parties with whom it may be shared, and the rights available to data subjects.

1.3 By registering an account on soltpk, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not register an account or use the soltpk platform.

1.4 This Policy should be read in conjunction with the soltpk Terms and Conditions, available at /terms-conditions, which contain additional provisions relevant to the operation of your account and your relationship with soltpk.

2. Data Controller Information

2.1 soltpk acts as the data controller in respect of all personal data collected from players who register and use the platform. As data controller, soltpk determines the purposes and means of processing your personal data and is responsible for ensuring that processing is carried out lawfully and in accordance with this Policy.

2.2 For all data-related enquiries, subject access requests, or complaints, players may contact soltpk's designated data point of contact at the email address provided in Section 15 of this Policy.

3. Personal Data We Collect

3.1 Registration Data. When you create a soltpk account, we collect: your full legal name, date of birth, email address, Pakistani mobile phone number, username, and password (stored in encrypted form). This information is required to establish and operate your account.

3.2 Identity Verification (KYC) Data. As part of our Know Your Customer process, soltpk collects copies of identity documents such as your Computerised National Identity Card (CNIC), passport, or other government-issued photo identification. We also collect proof of address documentation, such as recent utility bills or bank statements. This data is required to comply with anti-money laundering obligations and to verify that you meet the 18+ age requirement.

3.3 Financial and Transaction Data. soltpk collects records of all deposits, withdrawals, bonuses, and bets placed on the platform. This includes JazzCash mobile wallet numbers, Easypaisa account references, bank account details, and card details (stored in tokenised form only — full card numbers are never stored by soltpk). Transaction histories are retained for compliance purposes.

3.4 Technical and Device Data. soltpk automatically collects certain technical data when you access the platform, including your IP address, device type and model, operating system, browser type and version, session timestamps, and geolocation data (country level). This data is used for security monitoring, fraud detection, and service optimisation.

3.5 Gameplay and Betting Data. Records of all games played, bets placed, outcomes, and session durations are retained by soltpk for operational, regulatory, and responsible gaming purposes. This data is used to calculate balances, settle bets, operate bonus systems, and monitor for problem gambling patterns.

3.6 Communications Data. When you contact soltpk's support team by live chat, email, or any other channel, records of those communications are retained. This includes the content of messages, the date and time of contact, and the outcome of any support interactions.

3.7 Marketing Preferences. Where you have opted in to receive promotional communications from soltpk, we retain a record of that consent along with any subsequent opt-out instructions you provide.

4. How We Use Your Personal Data

4.1 soltpk processes your personal data for the following specific purposes:

• Account Operation: To register your account, authenticate your logins, maintain your PKR wallet balance, and operate all platform features accessible to registered users;
• Transaction Processing: To process PKR deposits via JazzCash and Easypaisa, bank transfers and debit cards, and to process withdrawal requests to your verified payment methods;
• Identity and Age Verification: To verify that you are at least 18 years of age and that the identity information provided is accurate, as required by our operating obligations;
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, multiple account registration, and other prohibited conduct set out in the soltpk Terms and Conditions;
• Responsible Gaming: To monitor gameplay patterns for indicators of problem gambling, to apply deposit and loss limits you have set, to administer self-exclusion requests, and to provide appropriate interventions where concerning patterns are identified;
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance through soltpk's 24/7 English-language support team;
• Legal and Regulatory Compliance: To comply with applicable anti-money laundering laws, record-keeping obligations, and any lawful requests from regulatory or law enforcement authorities;
• Marketing Communications: To send you promotional communications about soltpk bonuses, new games, and platform updates, where you have opted in to receive such communications. You may opt out at any time.

5. Legal Bases for Processing

5.1 soltpk processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to fulfil the soltpk Terms and Conditions, including account operation, transaction processing, and dispute resolution;
• Legal Obligation: Processing required to comply with applicable laws including anti-money laundering regulations, age verification requirements, and record-keeping obligations;
• Legitimate Interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where those interests are not overridden by your fundamental rights;
• Consent: Processing for optional activities such as marketing communications, where your freely given, informed consent has been obtained and can be withdrawn at any time.

6. Sharing of Personal Data

6.1 soltpk does not sell your personal data. We share your data only in the following limited circumstances:

• Payment Processors: JazzCash, Easypaisa, and other payment service providers receive the transactional and account reference data required to execute your deposit and withdrawal requests. These parties operate under their own privacy policies and are independently regulated;
• Game Software Providers: Licensed game studios supplying casino games to the soltpk platform receive pseudonymised gameplay data required for bet settlement and game operation. They do not receive your full identity or contact details;
• Identity Verification Services: Third-party KYC and document verification providers receive identity documents you submit, solely for the purpose of verifying their authenticity;
• Fraud and Security Services: Anti-fraud and security monitoring services process technical and behavioural data to assist soltpk in detecting and preventing prohibited activity;
• Legal and Regulatory Authorities: soltpk will disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law or valid legal process;
• Business Transfers: In the event of a merger, acquisition, or sale of soltpk's business or assets, personal data held on the platform may be transferred to the acquirer as part of that transaction, subject to equivalent privacy protections.

7. International Data Transfers

7.1 Some of the third-party service providers used by soltpk — including game software providers and fraud detection services — may process your data outside Pakistan. Where such transfers occur, soltpk takes steps to ensure that appropriate safeguards are in place to protect your data, including contractual obligations on the recipient to handle data in accordance with standards equivalent to those described in this Policy.

7.2 By registering a soltpk account, you acknowledge that your data may be transferred to and processed in jurisdictions outside Pakistan as described above.

8. Data Retention

8.1 soltpk retains personal data for as long as is necessary for the purposes described in this Policy or as required by applicable law. The following general retention periods apply:

• Active account data — retained for the duration of your soltpk account;
• Transaction and financial records — retained for a minimum of 5 years following the last transaction, as required by anti-money laundering regulations;
• KYC identity documents — retained for a minimum of 5 years following account closure;
• Customer support records — retained for 3 years from the date of the support interaction;
• Marketing consent records — retained for the duration of your account and for 1 year following account closure or opt-out;
• Self-exclusion records — retained indefinitely to prevent circumvention of the self-exclusion by re-registration.

8.2 Following the expiry of applicable retention periods, personal data is securely deleted or anonymised in accordance with soltpk's data disposal procedures.

9. Cookies and Tracking Technologies

9.1 soltpk uses cookies and similar tracking technologies on the platform for the following purposes:

• Strictly Necessary Cookies: Required for the platform to function, including maintaining your login session, remembering your language preference, and operating the secure payment flow;
• Performance and Analytics Cookies: Used to understand how players navigate the soltpk platform, which pages are most visited, and where technical errors occur, in order to improve the platform experience;
• Fraud Prevention Cookies: Used to identify and flag unusual activity patterns that may indicate fraudulent behaviour or multiple account registration.

9.2 soltpk does not use cookies for third-party advertising or to track your activity across external websites. You may manage cookie preferences through your browser settings, noting that disabling strictly necessary cookies may impair platform functionality.

10. Security of Your Personal Data

10.1 soltpk implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for all data in transit between your device and the soltpk platform;
• Encryption of sensitive data at rest, including identity documents and financial credentials;
• Access controls limiting which soltpk staff can access personal data, based on the principle of least privilege;
• Regular security assessments and penetration testing of the platform infrastructure;
• Two-factor authentication available to all registered players for account login protection.

11. Your Rights Over Your Personal Data

11.1 Subject to applicable law, you hold the following rights in respect of your personal data processed by soltpk:

• Right of Access: You may request a copy of the personal data soltpk holds about you;
• Right to Rectification: You may request correction of inaccurate or incomplete personal data;
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to Restriction: You may request that processing of your data be restricted in certain circumstances, for example while a correction request is being resolved;
• Right to Data Portability: You may request that data you have provided to soltpk be provided to you in a structured, machine-readable format;
• Right to Object: You may object to processing based on legitimate interests, including processing for direct marketing purposes. Objection to marketing will always be honoured;
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

11.2 To exercise any of the above rights, please contact soltpk at the contact details provided in Section 15. soltpk will respond to all valid data subject requests within 30 days of receipt. Where requests are complex or numerous, this period may be extended by up to an additional 60 days, with notice provided to you.

12. Children and Minors

12.1 The soltpk platform is strictly for individuals aged 18 and over. soltpk does not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account.

12.2 If you have reason to believe that a minor in your household is attempting to register or use the soltpk platform, please contact us immediately. We also recommend installing parental control software to prevent minors from accessing gambling websites.

13. Third-Party Links and Services

13.1 The soltpk platform does not contain links to external third-party websites. Any third-party game software providers or payment processors integrated into the platform operate under their own independent privacy policies. soltpk is not responsible for the data practices of third-party service providers beyond the contractual obligations soltpk has imposed upon them as described in Section 6.

14. Changes to This Privacy Policy

14.1 soltpk reserves the right to update or amend this Privacy Policy at any time. Material changes to the Policy will be communicated by posting the updated Policy on the soltpk platform and, where practicable, by notifying registered players by email. The "Last updated" date at the top of this Policy will always reflect the date of the most recent revision.

14.2 Your continued use of the soltpk platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not accept the changes, you should close your soltpk account and cease using the platform.

15. Contact and Data Subject Requests

15.1 For all privacy-related enquiries, data subject access requests, correction requests, erasure requests, or complaints regarding soltpk's data practices, please contact us at:

15.2 When submitting a data subject request, please include your registered username and, for identity verification purposes, the last four digits of the CNIC used during KYC registration. This allows soltpk to confirm your identity before processing the request and ensures your data is disclosed only to the correct individual.